Delivery Information

At Wadi Mart, we aim to provide a seamless, reliable, and fast delivery experience to all our customers across the United Arab Emirates. Our processes are designed to ensure that your order reaches you safely, on time, and in perfect condition. Please review the delivery details below to understand how your order will be handled from the moment it is placed until it arrives at your doorstep.

1. Delivery Coverage

We currently deliver to all major cities and regions within the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

If your location falls outside a standard courier route, our team will contact you directly through the chatbox available on our website to arrange a suitable delivery method.

2. Order Processing Time

All orders placed on Wadi Mart undergo a streamlined verification and handling process.

  • Order Confirmation: Immediately after checkout.

  • Processing Time: 1–2 business days.

  • Packing & Dispatching: Once processed, your order is carefully packed and handed over to our trusted delivery partners.

Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeframe

Delivery timelines vary based on your location and product category:

  • Dubai, Sharjah, Ajman: 1–2 days

  • Abu Dhabi & Other Emirates: 2–4 days

Certain products in Gadgets or Home & Kitchen categories may require additional handling time due to delicate packaging or special supplier requirements. If applicable, exact delivery details will be communicated to you promptly.

4. Delivery Charges

Wadi Mart strives to keep delivery costs affordable:

  • Standard Delivery Fee: AED 10–20 (depending on location and courier partner)

  • Free Delivery: On promotional days or when stated on specific product pages.

Any additional charges for remote area delivery will be communicated before dispatch.

5. Cash on Delivery (COD)

We offer Cash on Delivery across the UAE for your convenience.

  • COD is applicable to most products unless otherwise stated.

  • Please ensure someone is available at the provided address to receive the order and make the payment.

If a customer refuses a COD order without valid reason, it may result in temporary suspension from future COD services.

6. Tracking Your Order

Once your order is dispatched, you will receive:

  • A tracking link via SMS or email

  • Live updates from our courier partner

  • Chatbox support for real-time assistance on the website

If you face any difficulty tracking your order, our customer support representative is ready to help.

7. Packaging and Safety

We take extreme care in packaging all items, especially those in Gadgets and Home & Kitchen categories.

  • Products are sealed in tamper-proof packaging.

  • Fragile items are secured with additional protective layers.

  • Health & Beauty products are packed to maintain hygiene and product integrity.

8. Delivery Attempts

Our delivery partner will attempt delivery two to three times. If delivery fails due to:

  • Incorrect address

  • No response from customer

  • Unavailability at the location

You will be contacted directly through call, SMS, or chatbox. After repeated unsuccessful attempts, the order may be returned to our warehouse.

9. Pre-Delivery Confirmation

For certain high-value Gadgets, our team or courier may call before dispatch or before reaching your location to confirm availability.

10. Delivery Delays

While we always strive for timely dispatch and delivery, unforeseen factors may occasionally cause delays, such as:

  • Unexpected courier issues

  • Public holidays

  • High order volume

  • Weather conditions

In the event of any delay, our support team will proactively update you.

11. Customer Support

If you have questions about your delivery, need to modify your address, or require immediate assistance, you can contact us anytime through the chatbox available on the website. Our support team is ready to assist you throughout your shopping journey.