Privacy Policy

 

Welcome to Wadi Mart. Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you access or make a purchase from our website. By using our services, you agree to the practices described in this policy.

1. Introduction

Wadi Mart is committed to safeguarding the privacy of our customers across the United Arab Emirates. We respect your personal information and handle all data with transparency and responsibility. This Privacy Policy applies to all users who visit our website, interact with our chatbox, place orders, or otherwise engage with our services.

2. Information We Collect

We collect information in order to process orders, deliver products, and improve the shopping experience.

a. Personal Information

When you place an order or contact us, we may collect the following details:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely by third-party payment gateways; we do not store full card details)

b. Account Information

If you create an account on our website:

  • Username

  • Password (encrypted)

  • Purchase history

c. Automatically Collected Information

When you browse the website, we may collect:

  • IP addresses

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the website

  • Cookies and similar tracking technologies

d. Chatbox Data

When you communicate with us via the website chatbox, we store:

  • Messages exchanged

  • Contact details provided voluntarily

  • Customer service logs

This helps us improve support quality.

3. How We Use Your Information

We use your information to deliver orders efficiently and enhance your experience.

  • To process and fulfill your order

  • To deliver products to your address

  • To communicate order updates and tracking information

  • To respond to your inquiries and provide customer support

  • To process returns, replacements, or refunds

  • To improve website performance and user experience

  • To personalize product recommendations

  • To prevent fraudulent activities

  • To comply with legal obligations

We do not sell your personal data to any third party.

4. Sharing Your Information

We only share your information with trusted parties necessary to operate the business:

a. Delivery Partners

To deliver your order, we share:

  • Name

  • Address

  • Phone number

b. Payment Processors

Secure payment gateways process your transactions. Wadi Mart does not store your complete payment card details.

c. Service Providers

Marketing tools, analytics platforms, and website management tools may receive anonymized or limited information to enhance functionality.

d. Legal Compliance

We may share information if required by law, government authorities, or to respond to legal processes.

5. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to:

  • Enhance browsing experience

  • Remember your preferences

  • Analyze traffic and website performance

  • Support personalized recommendations

You can disable cookies through your browser settings; however, some website features may not function properly without them.

6. Data Protection & Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission (SSL)

  • Secure servers

  • Restricted data access

  • Encrypted passwords

  • Regular security audits

While we strive to protect your information, no online platform can guarantee 100% security. We therefore encourage you to safeguard your account credentials.

7. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold

  • Request corrections to inaccurate information

  • Request deletion of your personal data (where applicable)

  • Request limitations on data use

  • Opt-out of marketing communications

  • Request details on how your data is processed

To exercise any of these rights, contact us through the chatbox available on the website.

8. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment

  • Legal obligations

  • Customer service records

  • Business improvements

Once data is no longer required, it is securely deleted.

9. Third-Party Links

Our website may contain links to external sites. These sites operate under their own privacy policies. Wadi Mart is not responsible for how these third parties handle your data. We recommend reviewing the privacy policies of any third-party site before submitting personal information.

10. Children’s Privacy

Wadi Mart does not knowingly collect personal information from individuals under 18 years of age. If we learn that a minor has provided information, we promptly delete it. Parents or guardians who believe a child has provided data may contact us for immediate removal.

11. International Customers

Wadi Mart currently serves customers within the UAE. However, some data may be processed through international servers or service providers, in accordance with global security and privacy standards.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect new regulations, improved security practices, or changes in our business operations. The updated version will always be available on this page with the “Last Updated” date.

We encourage customers to review this page regularly to stay informed about how their information is protected.

13. Contact Us

If you have any concerns, questions, or requests regarding your personal data, you can reach us anytime through the chatbox available on our website.

We are committed to providing a secure and trustworthy shopping experience at Wadi Mart.